Had an accident and need to get your vehicle repaired?
Don't be bullied. The Association of British Insurers and the Financial Services Authority agree the choice is yours.
Know your rights.
Remember it is your
vehicle and you can choose who repairs it. Many insurers have networks of their 'approved' repairers.
They may try and convince you to have your car repaired where they choose. This is for their convenience, not yours.
Don't be unduly influenced by insurers' suggestions of delays and extra costs if you don't do what they say. You are entitled to consider the benefits of dealing with the garage of your choice, including the eventual trade in value of your vehicle and the consumer protection of a recognised code of practice. You may also have obligations under contract hire or lease agreements.
Remember:You are not
obliged to have your car repaired at an insurance nominated garage.
After an accident, ensure your vehicle is roadworthy before you drive it again. For example, check that the lights still work, there is no dangerous bodywork that may injure other road users and there are no leaking fluids.
Non fault accidents
If you have had an accident that was not your fault, you do not have to use your own insurance company. D. Laughton Accident Repair Centre Ltd deals directly with a specialist non-fault accident management company who will handle the claim directly with the at fault parties' insurance company. Provide you with a like for like replacement vehicle and handle any injuries and loss of earnings claims.
The benefits to you are:
No lost no-claims bonus on your insurance
No policy excess to pay
Like for like replacement vehicle
No need for several estmates from different repairers
Just one call!
The repair process:
After an accident or damage to your vehicle, we can manage your claim, liaise directly with insurance companies or third parties on your behalf to ensure a hassle free service. We can arrange a courtesy car (subject to status and availability), recover your vehicle if necessary and keep you informed of progress during the repair process via telephone, text or email.
for FREE estimates and advice.
If your car is not roadworthy, we can arrange a courtesy car (subject to status and availability).
We can liaise with the insurance company (where appropriate) to arrange an assessor to authorise the repair.
You will be notified in advance of any costs you will be liable for (i.e. any policy excess or VAT owing).
Once repairs have been authorised and parts ordered, we will contact you to arrange a convenient booking in date for your vehicle.
Upon completion of repair, you will be contacted to arrange collection of the vehicle. We will ask you to sign a collection note to confirm you have received the vehicle back into your care. We will collect any payment for insurance excess or VAT, if applicable, at this time. We regret vehicles cannot be released without payment. We accept cash, BACS payment and all major debit or credit cards are accepted. (Credit cards are subject to a 2.5% surcharge)
Please click here
to be redirected to the VBRA website. Click here
to visit the Claimlink UK website.